shipping & returns

 

shipping

• Free shipping is applied to all US orders over $75 .
• Free Pick up at our Pacific Beach location.
• Please allow 5-14 business days for orders to arrive.
• A USPS tracking number will be provided for all orders.
• International shipping available with additional shipping fees. Please email customerservice@mimiandred.com for inquiries.
• LOST PACKAGES: 
• We ship via USPS which includes tracking. If your package is lost, please email us at customerservice@mimiandred.com and we will do everything we can to assist you. 
• We can not be held responsible for packages once your tracking shows the package has been delivered but you can file a claim with USPS directly
• If you would like to purchase additional insurance, please email us at customerservice@mimiandred.com 

return policy

• Merchandise must be returned within 30 days of receipt.
• Merchandise must be unworn, undamaged, and unwashed.
• Merchandise must have all tags, including any mimi & red hangtags, attached.
• Any merchandise marked “sale” cannot be returned.
• Hair accessories, hats, and jewelry cannot be returned.
• If you are in the San Diego area you can exchange your item for store credit at either mimi & red location.

 

refunds and processing

• Hassle-free returns: free return shipping labels.
• To return or get a refund request a return shipping label via email: customerservice@mimiandred.com
  
• all sale items are final sale 
• Refunds will be processed within approximately 7 business days after we receive your return.
• Original shipping charges are non-refundable.
• All orders that select "in store pickup" must be returned to the store in person and will be given a credit that never expires.